Shipping policy
We’re just as excited about your order as you are! We aim to get your activewear packed and out the door within 1–3 business days. If there are unexpected delays, you will be the first to know. You’ll get a tracking link as soon as it’s on the move.
Shipping costs are calculated at checkout and based on your location and order size. We offer both standard and express options. Free shipping is available on orders over $150 AUD.
📦 Pre-Order Policy
Thank you for choosing to shop our Ignite Collection on pre-order!
Pre-orders allow you to secure your items ahead of launch and ensure you don’t miss out on limited stock. By purchasing a pre-order item, you’re reserving your piece before it arrives at our warehouse.
🔁 How Pre-Orders Work
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When you place a pre-order, you’re purchasing a product that is not currently in stock, but will be shipped out once it arrives at our dispatch facility.
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The estimated dispatch window for your item will be listed on the product page. Please note this is an estimate only and may vary slightly due to production or freight delays.
📬 Regular Updates
We understand the importance of staying informed, so we will keep you in the loop throughout the entire process. You’ll receive regular updates via email on:
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Production progress
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Packing schedules
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Estimated shipping timelines
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When your order is officially dispatched
We’re committed to transparent and timely communication every step of the way.
📦 Shipping & Combined Orders
If your cart contains both pre-order and in-stock items, your entire order will be held and shipped together once all items are available. To avoid delays, we recommend placing separate orders if you’d like to receive in-stock items sooner.
⏳ Cancellations & Changes
Pre-orders are final and cannot be cancelled or modified once placed. This helps us accurately forecast production and reserve your items accordingly.
